CLUB NEXT LEVEL CLIENT/COACH AGREEMENT
This Agreement is entered into between Jeni Rost/Club Next Level and the individual Client. After payment, the Client will receive this agreement via email, sign, and submit back to Jeni/Club Next Level. By signing this document the Client agrees to all terms, billing policies, and liabilities outlined below.
A note from Jeni before you get started:
This agreement is in place to protect all parties. And you’ll want to read through this entire document. But real quick before all the legalities, you will get the best results from Club Next Level when you show up to the group, the calls (or recordings), and FOR YOURSELF. I can give you all the knowledge and advice in the world, but YOU HAVE TO TAKE ACTION or you will not get results.
As I expect you to show up for yourself and be active in the group, you can expect me to do so as well. As a role model, mentor, and leader I will bring my best to this group and to you. I will respect your time. And if there is ever any information I share that ends up being proved wrong by new research, I will inform you immediately. We all know that science brings up new info all the time as research studies improve.
Lean into this group, lean on me, TAKE ACTION, ask questions, and be open to suggestions. And expect me to be there for you (after 9am and before 6pm CST).
Ok, now let’s get into all the legal stuff. It’s boring, but important. Don’t skip it! If you have questions or need to discuss any of this, reach out to me (Jeni).
1. Scope of Online Services
Inclusions: The Coach will provide customized workout suggestions, nutritional guidance, and mentorship & recommendations delivered via the online Club Next Level Facebook group. If you are in Tier 3, Elevate, you may also receive communication via your private client notes.
Updates: Information about call schedule changes will be sent via email.
Communication:
Foundation, Tier 1 Members - Official communications occur only in the online group and via email from Jeni to the group. When you have a question regarding fitness, you must post it to the group to get an answer. If you need to talk 1:1 to Jeni, you will need to schedule a call.
Empower, Tier 2 Members - Official communications occur only in the online group, via email from Jeni to the group, or in group calls. When you have a question regarding fitness, you must post it to the group, ask on a live group call, or submit it prior to a Q&A session to get an answer. If you need to talk 1:1 to Jeni, you will need to schedule a call.
Elevate, Tier 3 Members - Communication is the same as for Tier 2 Members, however, IN ADDITION: you can ask Jeni questions via your 1:1 calls and you may message or text her directly. You may also use your 1:1 Client notes. If you add a comment to your Client notes, you must tag Jeni to ensure she sees it.
All tier members can contact Jeni directly with billing questions.
2. Subscription, Minimum Commitment, & Billing
3-Month Initial Term: By signing this agreement, the Client commits to a mandatory minimum contract period of three (3) consecutive months.
Reasoning: the initial term is due to the amount of resources accessible upon immediate access to the group, AND, because this gives the Client enough time to see results
Recurring Billing: Fees are billed on a recurring monthly subscription basis in the amount of $27/month (Tier 1), $47/month (Tier 2), or $137/month (Tier 3). The first payment is due upon signing, and subsequent payments will automatically charge every month on that same calendar day.
Auto-Renewal: After the 3-month Initial Term concludes, the contract automatically transitions to a standard month-to-month subscription at the same recurring rate.
Failed Payments: If any monthly charge fails, coaching access and group privileges will be instantly suspended until billing is successfully resolved. The Client remains legally responsible for completing all remaining payments within the Initial Term.
Account Pausing: Subscription freezes, holds, or account pausing are not allowed. To "pause" your subscription, you will need to cancel it and then sign-up again when you’re ready to return.
3. Cancellation Policy for Client Subscription
Early Termination: The Client cannot cancel the subscription during the Initial Term. If the Client chooses to stop participating before the 3-month period ends, they remain legally obligated to pay all remaining monthly fees for the Initial Term.
7-Day Notice Requirement: To cancel the subscription after the Initial Term has been completed, the Client must cancel their subscription via the Club Next Level website where they signed up. To ensure payment is cancelled in time, the Client must cancel seven (7) days prior to the next scheduled billing date.
Late Requests: If the cancellation is too late and the payment is processed for the following month, the upcoming scheduled payment will charge as normal, and coaching will continue for one final cycle.
No Prorated Refunds: No partial or prorated refunds are provided for mid-cycle cancellations. The Client retains group and coaching access until the end of their final paid billing cycle.
4. Scheduling and Cancellation Policy for 1:1 Calls
1:1 Call Scheduling: The Client is responsible for scheduling all 1:1 calls with Jeni via the Club Next Level website. The Client can also discuss times not offered on the website with Jeni, however, times not offered can not be guaranteed. Jeni will not send reminders for scheduling 1:1 calls. But the Client will get reminders prior to each 1:1 call. Clients that purchase individual 1:1 calls must use them within 6 months. Tier 3 members get one 1:1 call per month ONLY. If the Client does not schedule a call for one month, they miss that call.
24 Hour Cancellation: Cancelling a 1:1 call within the 24 hour window of the scheduled call will result in a missed call. Meaning, it will not be rescheduled. The Client must text or email Jeni at least 24 hours prior to the scheduled 1:1 call for it to be rescheduled. That being said, I know unexpected things in life happen that we cannot control, so we can discuss times such as these on an individual, as needed basis. If I (Jeni) need to cancel a call, I will do my very best to give you 24 hour notice as well. And no matter what, your call will be rescheduled.
Refunds: The Client can request a full refund for all unused 1:1 calls, unless:
- they fall outside of the 6 month window for stand alone calls
- they are Tier 3 calls not used within each calendar month
5. Nutrition & Online Scope of Practice
Educational Nutrition: Nutritional guidance, macro targets, and habit-building strategies are strictly for educational and lifestyle purposes. The Coach does not practice medical nutrition therapy, treat clinical disorders, or prescribe medical diets. The Client is advised to consult a physician before changing their diet.
Proprietary Content: All custom workouts, meal frameworks, recipes, and videos delivered via the platform are the sole intellectual property of the Coach. Sharing, copying, or distributing these materials outside of this coaching relationship is legally prohibited.
Confidentiality: Topics and conversations had in the group or on the calls are PRIVATE to the group or between Client and Coach. Clients can share information about the group, how the group is benefitting them, or something high level that they learned (giving credit to the group or Jeni). However, sharing anything personal from another member is not tolerated UNLESS the sharer gets explicit permission from said member.
6. Program Access
Programs are run in the group via posts and videos from me, plus we'll discuss the information on group calls. Most include prizes for participation. Some include workbooks.
Foundation, Tier 1 Members will get access to the posts and videos in the group. However, will not get access to calls or workbooks, nor be eligible for prizes. Tier 1 members will be offered a discount to each program should they decide they want the calls, workbooks, and prize eligibility.
Empower, Tier 2 Members will get access to the posts and videos in the group, as well as calls and workbooks. They will also be eligible for prizes. This is at no extra charge.
Elevate, Tier 3 Members will get access to the posts and videos in the group, as well as calls and workbooks. They will also be eligible for prizes. This is at no extra charge.
7. Liability & Client Responsibility
Assumption of Risk: The Client acknowledges that exercising unsupervised at home or a public gym carries inherent risks of physical injury. The Client certifies they are physically healthy enough to exercise and assumes all liability for injuries sustained during the program.
Outcome Disclaimer: Fitness and body composition changes depend heavily on client consistency, sleep, stress, and genetics. The Coach provides the blueprint, but specific physical results are not legally guaranteed.
All recommendations, advice, suggestions, meal plans, workouts, and conversations in Club Next Level DO NOT REPLACE medical advice from a doctor, therapist, or otherwise. Do your own research or discuss with your medical team prior to starting any fitness program.
CONTACT INFORMATION: